Introduction
This Privacy Policy explains how FixPoint Mobile Repair ("we", "us", "our") collects, uses and protects the personal information you share with us when you visit our website, contact us or use our services. By using our website, you agree to the practices described here.
Information we collect
We only collect information that helps us serve you. This may include:
- Your name, phone number and email address when you fill in a form or contact us.
- Your phone model, the problem you describe, and device details needed to complete the repair. We do not access your personal files, photos or messages.
- Messages you send us through WhatsApp, phone or email.
- Basic technical data such as browser type, device type and pages visited, collected automatically to improve the website.
How we use your information
We use your information to:
- Respond to your questions and booking requests.
- Provide, schedule and follow up on our services.
- Send service updates, reminders or offers, only if you agree to receive them.
- Improve our website, services and customer experience.
Sharing your information
We do not sell or rent your personal information. We may share it only with trusted staff or partners who help us deliver the service you requested, or when required by law. Anyone we share information with must keep it confidential.
Cookies
Our website may use basic cookies to remember your preferences and understand how visitors use the site. You can turn cookies off in your browser settings; the website will still work, but some features may be limited.
Data security
We take reasonable steps to protect your information from loss, misuse or unauthorised access. However, no method of sending data over the internet is fully secure, so we cannot guarantee absolute security.
Your rights
You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you messages. Contact us using the details below and we will respond as soon as possible.
Children's privacy
Our services are not directed at children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.
Contact us
If you have any questions about this Privacy Policy, please contact us:
- Address: Shop 14, Hafeez Centre, Main Boulevard Gulberg, Lahore
- Phone: 0306 0169032
- Email: info@fixpoint.pk